Artivorin Official Website › Refund Policy
Refund PolicyArtivorin Refund Policy: The Route Back, And Both Queues The Money Passes Through
60 days from the date of purchase, claimed by telephone, returned at your own cost unless the parcel was wrong. Refunds take three to five business days to approve once the bottles arrive here, and then five to ten more days to appear on the card. Two separate queues, and this desk controls only the first one.
The whole policy in five steps, with the two parts that cost you money stated at the top rather than in a subclause.
The Artivorin return route, step by step
Call the order desk with the order ID in front of you
That number is on the confirmation email and repeated in the footer of every page here. The website address is a separate inbox with no view of orders at all, so a refund requested there waits for somebody to forward it.
Ask for a return authorisation and the address on the same call
Both come from the same person in the same minute. A parcel that arrives unannounced can be turned away at the warehouse door, and a refused parcel costs a fortnight.
Put a slip with your name, email and order ID inside the box
Paperwork and parcels get separated more often than anyone expects. A box nobody can match to an order is the single commonest reason a refund stalls.
Post it tracked, and pay the carriage yourself
Return postage is the buyer’s under this policy. Keep the tracking reference somewhere you can find it until the money has actually landed.
Allow 3–5 business days at this end, then 5–10 at your bank
Two queues rather than one. The first belongs to the desk approving the credit and the second to whoever issued the card, and nobody here can hurry the second.
What the Artivorin policy covers
Covered
- Any pack on the ladder, including the six-bottle pack
- Opened, part-used and empty bottles
- A product that simply did nothing for you
- A product that did not agree with you
- The purchase price of the pack, refunded to the original card
Not covered
- Return carriage, unless the parcel was damaged, defective or wrong
- Postage you paid at the checkout on the two-bottle pack
- Anything bought from a seller other than this desk
- A claim opened after the window has closed
- Any parcel sent back without a return authorisation
The last row on the right is the one that costs people most often. A parcel arriving at the warehouse unannounced can be refused at the door, and a refused parcel adds a fortnight to a process that was already running against a deadline.
Ask for the authorisation and the address on the same call. It takes one extra sentence and it removes the only step in this process that can fail silently.
The two queues a Artivorin refund passes through
| Stage | Who controls it | How long | What you can do |
|---|---|---|---|
| Parcel in transit back to us | The carrier you chose | Whatever you paid for | Send it tracked and keep the reference |
| Receipt and approval at this desk | This desk | 3–5 business days | Ring +1 (323) 347-4522 if the tracking says delivered and you have heard nothing after five |
| Credit issued to the card network | This desk | Same day as approval | Nothing. It happens automatically once approved |
| Card issuer posts it to your account | Your bank | 5–10 days | Nothing this desk can affect. Your bank can sometimes see it pending |
The total is commonly two to three weeks from posting the parcel. Most of that is transit and bank processing rather than anything happening at this desk.
Setting it out this way is not an excuse in advance. It is so that a buyer who has waited nine days knows whether to ring or to wait, which is a question this desk is asked more often than any other.
The short answer: ring once the tracking says delivered and five business days have passed with no email. Before that, the parcel is almost certainly still in a queue.
What to put in the Artivorin box
- The bottles, whatever state they are in.
- A slip of paper with your full name, the email you ordered with, and the order ID. Parcels and paperwork get separated more often than anyone expects.
- The return authorisation reference if you were given one, written on the slip as well as on the outside.
- Nothing else. There is no form to complete and no explanation required.
A box nobody can match to an order is the single commonest reason a refund stalls, and it is entirely preventable with thirty seconds and a pen.
Post it to 175 Water Street, Floor 10, New York, NY 10038, USA, and only after you have the authorisation. The office address on the contact page is not a returns address and a parcel sent there will take longer to reach the right desk.
If something about a Artivorin refund goes wrong
Three situations come up and each has an answer.
The window closed while you were deciding. Ring anyway and say so plainly. A closed window has closed, and being a few days late is a different conversation from being three months late.
The parcel went back but nothing has been heard. Check the tracking says delivered, then give it five business days, then ring with the tracking reference and the order ID.
The refund arrived short. Postage you paid at the checkout is not refunded and return carriage is yours, so a refund is the pack price rather than everything you spent. If the arithmetic still looks wrong, ring and it will be explained line by line.
Prove that a supplement did not work. That is not a thing a retail desk can have an opinion about, and the window exists precisely so that the question never has to be asked.
How the Artivorin refund policy relates to the guarantee
They are the same thing described from two ends. The guarantee page explains what the 60 days are and where the clock starts. This page explains the mechanics of getting the money back.
One detail is worth repeating on both, because it is the one that costs people the window: it runs from the date the card was charged rather than from the day the parcel arrived. Your confirmation email carries that date, and the days in transit are days of the window already spent.
Buying through this website is what puts an order inside this policy at all. A bottle bought elsewhere belongs to whoever sold it, and the where to buy page explains why that matters more for a supplement than for most purchases.
Five ways a Artivorin return costs more than it needs to
Posting it without an authorisation
The commonest and the most expensive. An unannounced parcel can be refused at the warehouse door, and a refused parcel adds a fortnight to a process already running against a deadline.
Sending it untracked to save a few dollars
A parcel with no tracking cannot be proved to have arrived, which puts you in the one conversation this policy is designed to avoid. Tracking is the cheapest insurance on the whole transaction.
Leaving no paperwork inside the box
A box nobody can match to an order sits on a shelf until somebody works it out. One slip of paper with a name, an email and an order ID prevents it entirely.
Deciding on day fifty-nine
The window is measured from the day you paid, the return post takes days of its own, and a decision made on the last afternoon leaves no room at all. A reminder a week early removes the whole problem.
Emailing the website address
It cannot see orders and cannot start a refund. Anything with an order number goes to +1 (323) 347-4522 or [email protected].
Every one of those is avoidable and four of them are avoidable in under a minute. Together they account for most of the refunds that take longer than the timings on this page suggest.
The underlying point is simple enough to state once: the policy is not the difficult part. Getting a parcel onto the right shelf with a name on it is.
Artivorin refunds: common questions
What is the Artivorin refund policy?
60 days from the date of purchase. Call +1 (323) 347-4522 with the order ID, get a return authorisation and the address, and post the bottles back tracked at your own cost.
Do I have to return empty bottles?
Send back what you have. You are meant to have taken it, and a sixty-day window on a supplement judged over weeks would be meaningless otherwise.
What if the parcel arrived damaged?
Then return carriage is this desk’s cost rather than yours. Ring the order desk, describe it, and a photograph of the parcel as it arrived settles it in one message.
When does the money actually arrive?
Three to five business days for this desk to approve the credit once the parcel is received, then five to ten more for your card issuer. Nobody here can hurry the second queue.
Order Artivorin with the route back already mapped
Five steps, two queues, one telephone number, and a window that opens on the day the parcel leaves rather than the day you paid.
Two bottles $178 · six bottles $294 · 60 days from the date of purchase
Order Artivorin On The Official WebsiteLot ART-26/GO-8345 · one a day · 30 in every bottle
