Artivorin Official Website › Contact
ContactContact Goartivorin: Two Inboxes, And Which One Can Actually Help
Anything with an order number attached goes to the order desk on +1 (323) 347-4522 or [email protected]. Anything about this website, a typo, privacy or the press goes to [email protected]. The second address cannot see orders and cannot start a refund, which is the single most useful thing on this page.
Two addresses that do completely different jobs, and a fortnight lost every time somebody sends a refund request to the wrong one.
The two Artivorin desks, side by side
| Order support | Website desk | |
|---|---|---|
| Use it for | Tracking, address changes, returns, refunds, damaged parcels, a charge you do not recognise | Typos, broken links, a factual correction, privacy, press |
| Telephone | +1 (323) 347-4522 | No telephone |
| [email protected] | [email protected] | |
| Hours | Business hours | Mon–Fri 9:00am–5:00pm ET |
| Can it see your order | Yes | No, and it never will |
| Can it start a refund | Yes | No |
The bottom two rows are the ones worth remembering. A refund asked for at the website address waits for a human to forward it, and that wait happens inside your sixty-day window.
Email is fine for everything else and it is not fine for this. Call +1 (323) 347-4522 with the order ID in front of you, ask for the return authorisation and the address on the same call, and post it tracked. The refund policy page has the full route.
Contact the Artivorin order desk
Use this for anything with an order number on it. If the parcel has not moved for two working days, if an address needs changing before despatch, or if you want to start a return, this is the form.
Telephoning is faster. +1 (323) 347-4522 with the order ID in front of you will resolve most of these in one call, and the form exists for the evenings and the weekend.
Contact the Artivorin website desk
Use this for the website rather than the product: a typo, a broken link, a figure that looks wrong, a privacy question, or a press enquiry.
Corrections are genuinely welcome and they are acted on. A page that turns out to be wrong is changed on the page itself and the review date at the foot moves with it, rather than being edited quietly so that it reads as though it always said that.
Where to find Goartivorin
| Field | Detail |
|---|---|
| Trading name | Goartivorin |
| Role | U.S. Stocking Partner for Artivorin |
| Office | 250 Vesey Street, Suite 2600, New York, NY 10281, USA |
| Returns address | 175 Water Street, Floor 10, New York, NY 10038, USA |
| Order support | +1 (323) 347-4522 |
| Order email | [email protected] |
| Website email | [email protected] |
| Website hours | Mon–Fri 9:00am–5:00pm ET |
| Stock lot | ART-26/GO-8345, certificate reference ART-8345-26-GO |
Do not post a return to the office address. Returns go to the Water Street address, and only once you have a return authorisation.
Four things the Artivorin desk cannot do
- Tell you how many milligrams of any ingredient are in a capsule. No panel is published and the desk will not guess at one.
- Give medical advice. The desk can tell you what is on the label and what the published trials used; anything about your own treatment belongs with whoever manages it.
- Change the terms of a window that has already closed, although it would always rather hear from you than not.
- Help with an order placed somewhere else. A marketplace purchase belongs to whoever took the payment, and this desk has no record of it.
The first of those is the one people find most frustrating, and it is the honest answer rather than a policy. It is also the question most worth putting to the seller directly, and the order desk will take it.
What to have in front of you before you ring the Artivorin desk
Four things, and having them ready turns most calls into a single conversation rather than two.
The order ID
On the confirmation email, which is a different message from the despatch email. It is the number the desk searches on, and without it a call becomes a hunt through an address and a surname.
The email address you ordered with
Not the one you usually use, if those differ. Orders are filed against the address given at the checkout, and a mismatch is the commonest reason a desk cannot find an order that definitely exists.
The purchase date
On the confirmation email. It is the date the 60-day window opened, so it decides whether a return is inside the window before anything else is discussed.
The bottle, if the question is about the bottle
The lot code is on the base. Stock here is ART-26/GO-8345, and being able to read yours out settles a batch question in one sentence.
None of that is bureaucracy for its own sake. A desk that can identify your order in the first thirty seconds can spend the rest of the call on the actual problem, and almost every long call on this line starts with a missing order number.
If you cannot find any of the four, ring anyway and say so. A surname and a rough date will usually get there in the end; it simply takes longer than it needs to.
How a Artivorin complaint is handled here
Complaints arrive in three broad shapes and each has a different route, so it is worth setting them out rather than promising a general responsiveness.
A problem with the parcel, which covers damage, a broken seal, a missing bottle or a wrong item, is the desk’s own error and the desk pays to fix it. Ring, describe it, and a photograph of the parcel as it arrived settles it faster than a paragraph.
A problem with the product, meaning it did not do anything or it did not agree with you, goes through the guarantee. Nobody here will argue about whether it worked, because that is not a thing a retail desk can have an opinion about, and the window exists precisely so that the question never has to be had.
A problem with this website, meaning something here is wrong or misleading, goes to the website desk and results in the page being changed with its review date moved. That is the shape of complaint this desk is most grateful for and the one it receives least often.
You will not be asked to prove that a supplement did not work, offered a replacement pack in place of a refund you asked for, or told that the window closed on a date nobody can point at. The window date is the date you paid, and it is on an email you already have.
Contacting Goartivorin: common questions
Which Artivorin address should I use?
For anything with an order number attached, call +1 (323) 347-4522 or email [email protected]. For a typo on this website, a privacy question or a press enquiry, email [email protected]. The second inbox cannot see orders.
How quickly does the Artivorin desk reply?
The order line is answered during business hours and is always faster than email. The website inbox is read Mon–Fri 9:00am–5:00pm ET and a reply usually goes out the same day or the next working one.
Can I cancel an Artivorin order after placing it?
Ring +1 (323) 347-4522 straight away with the order ID. A parcel that has not been picked can usually be stopped; once it has shipped, the return route and the 60-day window take over.
How do I report a mistake on this website?
Email [email protected] and say which page. Corrections are made on the page itself and the review date at the foot moves with them, rather than the page being edited quietly.
Order Artivorin on the official website on every page
+1 (323) 347-4522 for tracking, changes and refunds, and a return address in New York that is printed before you buy.
Two bottles $178 · six bottles $294 · 60 days from the date of purchase
Order Artivorin On The Official WebsiteLot ART-26/GO-8345 · one a day · 30 in every bottle
